Customer Testimonials
My sales advisor was Gavin Collins. He is a great guy all around. Knowledgeable, professional and took care of us before, during, and after we purchased a vehicle. I highly recommend reaching out to Gavin If you decide on University Mazda and Volkswagen.
Best experience ever in purchasing a car! I have bought a few, but have never felt more comfortable and I pressured to buy now than I did here. Every step of the process was pleasant and the car!!! A Mazda CX-30 Premiere in The most beautiful paint is still impressing me! Soul Red Crystal-Mazda can’t be beat in the paint department! The driving experience and the technical features are top-notch. Then there’s the Bose stereo system…Wow! Immanuel in sales, Crystal and Jeff in financing were outstanding in every single way in their customer service skills! Sometimes you ...
I have been assured that they will take care of this the complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th. Had a very positive sales experience. Just got a call from the bank where we financed the Golf Wagon, University Volkswagen hasn't sent in the payoff check yet. Since it was a month ago and the payment is due today we owe additional money on the loan through no fault on our part. They have had ...
I bought a VW Golf GTI in 2008, and another this year (a 2019 model), and both experiences were pleasant and relaxing (certainly compared to any other car buying experience). They had several models in stock with stick shifts both times (almost impossible to find at any other VW dealers in NM), and one we selected (GTI with Autobahn package) is beyond any car I've ever owned. And the price we paid was a great price according to every online resource I've found. I can't speak about the service department because I live in Santa Fe.
Live in Henderson Nevada and purchase a used car from University Mazda Volkswagen on line, thank you Nick Walker for making this deal easy,Nick is the best!
We went to try out a Mazda Miata and realized it wasn’t comfortable for my wife or me. Was about to leave and noticed a VW Beetle convertible. Thought what the heck we’ll try it. Not bad overall and nicely priced. Wasn’t a Mini, which we liked, but turns out this dealership was the only one willing to take our unusual trade. However, after reading the reviews here we were leery on dealing with the folks at University. Not anymore though. They treated us to lunch while the car we chose went through final prep. Loan approval ...
Best car purchasing experience ever. Both the sales department and service depart go beyond the call of duty to give customers a wonderful experience. University Volkswagen worked tirelessly to address my car repair needs. Charles Kimbell, along with the rest of the staff at University Volkswagen are a customer service focus dealership. The service department even top off my gas and wash my car. I really have come to enjoy getting to know the staff over time and I would not take my vehicle anywhere else. First experience: This Volkswagen dealership goes the extra mile repair and rectify even the ...
Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.
I am very happy with their service. You need to make an appointment because they are busy. But they don't tack on all kinds of extras. They have been very honest from my experience.
I shopped for a few days looking for that perfect car for the perfect prices and great financing rates. I was ignored at 2 of 4 dealerships, however the minute I came in to University VW/Mazda I was promptly greeted by Mikey the salesman. It just got better and better from there. Special thanks the Matt the Sales Manager and Luis in Finance.You, have a customer for life. I have already sent you a referral that bought already. Thanks guys for being so genuine.
1.20.15 I am not sure I have EVER had such a smooth, easy, pleasant car-buying experience thanks to Nick Walker and Tavio Borba! From start to finish it was easy-peasy. I had no angst, no haggling, no xxxxxxxx! Picked up my pretty little red Mazda Miata MX-5 on Martin Luther King's Birfday and I was lucky enough to tool around Los Lunas and ABQ with the TOP DOWN in January! Walker and Borba did just what they said they would, when they said they would! They were efficient, friendly, professional and when the time comes, I will seek out University ...
was pleased with our overal experience. took a little long to get a answer from the bank. but the mazda 6 we got made that all ok.
Relocating into the area, I needed to purchase a new vehicle for business travel. As I was commuting between locations, I looked into a number of dealers and provided a timeline for when I would be ready to purchase. University Mazda and in particular, Nick Walker, was the only one who didn't apply what I term the full court press in trying to get you to buy on your first look in the door. Nick was very accomodating in scheduling numerous visits and to answer questions as they came up. While it took about 3-4 weeks to complete the ...
Great dealership to do business with! Reggie and Matt made the transaction go smoothly and easily. Very honest. I would recommend them to my family and friends.