Super staff, great service and spotless facility. Crystal was so nice and polite and kept me informed about what stage of the service my car was at. They checked and found water in my brake fluid so we had that replaced. I’m grateful they looked at everything. Water in the brake fluid can lead to some costly repairs down the line not to mention the safety concerns of the brakes malfunctioning at some point if they hadn’t found the water contamination. All in all thank you University Volkswagen and Mazda.
Great efficient customer service.
I have alway had exceptional customer service at University Volkswagen Mazda. The service department, Crystal, and the other lady, I apologize I don’t know her name, but they both always go WAY out of their way to provide a great customer experience. I can’t say enough good about them both!! Quality customer care!!!
Very professional yet personable. Produced a video of the service they performed and what will be needed soon and emailed and texted that to me. Will definitely go back for next oil change and anything else I need.
Crystal Alvarez, Service Advisor, is the best!
My experience was absolutely amazing!! The customer service that I was provided was exceptional. I would recommend this dealership for Volkswagen service over any other that I have had to use. Keep up the great work.